Dispute settlement procedure
The trader has a sufficiently disclosed complaints procedure and treats the complaint in accordance with this dispute settlement procedure.
Complaints about the implementation of the agreement must be submitted to the trader in full and clearly defined within 7 days after the consumer has found the defects.
Complaints submitted to the trader shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will reply within the 14-day period with a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
In case of complaints, a consumer should first turn to the entrepreneur. www.webwinkelkeur.nl Check if this webshop has a running membership via https://www.webwinkelkeur.nl/leden/ . If a solution has not yet been reached, the consumer has the opportunity to have his complaint handled by the Independent Arbitration Committee appointed by Stichting Webwinkel, the ruling of which is binding and both Entrepreneur as consumers agree to this binding statement. Submitting a dispute to this litigation committee is a cost that must be paid by the consumer to the relevant commission. The possibility to report complaints by the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be founded by the entrepreneur, the entrepreneur will replace or repair the products delivered free of charge.
Agreements between the trader and the consumer to which these general terms and conditions relate are governed exclusively by Dutch law. Even if the consumer is resident abroad.
The Vienna Sales Convention does not apply.
Additional or different provisions
Additional provisions or derogations from these general terms and conditions may not be detrimental to the consumer and must be recorded in writing or in such a way that they can be accessed by the consumer in an accessible manner Stored on a durable data medium.